We want to reassure you that we are not stopping here - over the coming days, we will be working continuously to refine our website further and address any potential areas of confusion about our services. We acknowledge that the beginning of this new chapter was less smooth than we had hoped, but we've since identified and corrected all known issues. Crypto balance is pegged to USD and its value will not fluctuate in your balance. Crypto USD balance can only be withdrawn in crypto-currencies. These two types of balances are independent and not interchangeable - Crypto USD balance cannot be converted to Fiat, and vice versa. In contrast to our previous balance system, funds are now segregated into Fiat (USD & EUR) and Crypto USD. These funds can be withdrawn or used directly for further purchases on our platform.
This feature mitigates the need for currency conversion fees for global customers, a common pain point on many other marketplaces. Miscommunication, unstable service status and misleading user interface caused initial confusion about this feature we’ve taken steps to address this issue and we will continue to improve it further. Regardless of the seller's chosen currencies, items can be purchased using any of currency in most instances. Accepting Different Currencies For Sellers: Sellers can choose which currencies they want to accept.This means you can utilize your sales proceeds to make additional purchases without needing to withdraw funds. Direct Purchases from Wallet Balance: As always, you can make purchases directly using your account balance without any extra fees or costs.Items in your order will be reserved for you when you create an order this way, so you can be sure to get them. For your added convenience, you can now make purchases directly without needing to deposit funds into your balance, though this option remains available if preferred. You can now expect swifter payment processing, higher transaction limits, and similar processing fees, resulting in a more seamless and frictionless checkout process. Improved Checkout Flow: We've partnered with a new provider,, to deliver an improved payment experience.In our commitment to maintaining clear and transparent communication, we'd like to walk you through the main changes we've made:
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We acknowledge that some aspects of the upgrade were less seamless than we intended due to unforeseen circumstances, and we sincerely regret any inconvenience caused. We extend our deepest apologies to our existing customers who experienced some confusion and inconvenience during this transition. We're delighted to bring you a significant upgrade to our platform.
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